Working with auto attendant messages
You can record a new message, load a professionally recorded message, or erase a message from the TalkSwitch system.
Recording a new message
You can record a new message using a local extension or remote phone.
- Pick up a local extension, or dial into the TalkSwitch system from a remote phone. If you pick up a local extension, you will hear the dial tone. If you dial in from a remote phone, the auto attendant will answer.
- Enter command mode by either pressing # on an analog extension phone, or *55# on a TalkSwitch IP phone (note: other brands may use *55 Send or *55 Dial).
- Enter the system password, followed by #.
- Dial 4 [auto attendant number 1 – 9] # to record the message. For example, dial 41# to record the message for auto attendant 1.
- Press # when you have completed saying the message.
- Dial 5 [auto attendant number 1 – 9] # to listen to the message. For example, dial 51# to listen to the message for auto attendant 1.
If you don’t set up an auto attendant message, the TalkSwitch system will answer without playing a message. The caller will hear silence and might assume the call did not get connected.
- Repeat Steps 4 to 6 to re-record the message, or hang up to keep the message.
Loading a message
How to do this change via the TalkSwitch Software.
The Attendant Greetings area allows you to load the message for the auto attendant.
You can load an 8 kHz, 8 bit, Mono, u-Law .wav file that contains the auto attendant message. If
using a professionally recorded message, ensure it is in this format.
- Select an auto attendant.
- Click Load Greeting. The Select Wav File window appears.
- Click Browse to select the .wav file, and then click Select Wav File.