The lack of GPUs continues to show that gaming PCs continue to be a hot commodity during the global health pandemic. But not all PCs are built the same, as some are proving that hotter than the others – and that’s definitely not a good thing if you’re an NZXT bumper maker. The company received feedback from gamers concerned about their H1 case, which literally caught fire due to a faulty design.
The fire problem stems from a faulty housing design where there is not enough vertical clearance for the 12 volt power plane, which can cause the initial metal mounting screws to puncture the PC riser cable and shorten PC board circuitry, causing a fire hazard. The issue has been widely publicized in the gaming community, and a YouTube video posted by Mark’s Tech – embedded below – shows the NZXT on fire due to this poor design.
As an early remedy – and preferably a stopper – NZXT has replaced metal screws with nylon screws to minimize any risk of puncture that could lead to short circuit boards and create a fire risk. . However, the initial repair of replacing metal screws with nylon screws is not acceptable as a permanent solution, since Nexus gamers Note that PC builders and repairers may mistakenly replace nylon screws with metal screws after they take apart the case to replace, upgrade or repair any of the internal components. Additionally, even if metal screws are not misused as part of the upgrade, nylon screws can still puncture the board over time, the publication points out to the NZXT.
After much frustration by Nexus Gamers, the NZXT subsequently admitted design flaws, noting that they have also been working with US regulators since November 2020.
“Nylon screws are not a complete solution to the H1 fire hazard; They didn’t address the root cause of the problem, ”NZXT CEO Johnny Hou admitted in a statement, apologizing to gamers for design flaws. “We did not consider the situation where someone might accidentally replace nylon screws with metal screws. Our executions were not of the quality that the community expected of us. “
H1 sales pause until permanent fixes are available
As a way to remedy this situation, Hou announced the company would send “the redesigned PCIe Gen3 Riser Assembly for the current H1 and we’ll help install it for those who need it.” He also added that the H1 case will be removed from the NZXT store and will not be offered as an option on the built-in NZXT BLD gaming PC.
According to NZXT, if you own an H1 case and have previously asked for nylon screws to replace the original metal screws, the company will automatically send you a new set. If you’ve never asked for a replacement screw, you can fill out a form to get new lift doors and we recommend that you do this earlier due to the risk of fire caused by the existing design. The NZXT claims that the new PCIe Riser Assembly will be shipped by the end of March.
Also, if you bought the H1 directly from the NZXT, the company said that you can request a full refund. If you bought it from another retailer, you’ll have to contact that seller to see if a refund is possible.
It seems the company has stopped shipping H1 cases until it can permanently implement the fix. Although the case H1 is is still listed on NZXT’s online storeBoth matte white and matte black versions are not available for purchase, with the NZXT displaying an “not available” button for potential buyers wanting to add a case to their cart. The H1 usually retails for $ 349.
On the side of the built-in gaming desktop, the situation is similar and the NZXT BLD website highlight a link on Hou’s message at the top to alert potential buyers to safety concerns. Configure for one Built-in H1 mini computer Starting at $ 1,999, according to the company website.
This will be the second time the company has halted sales in the first 6 months. Previously, the company had to stop selling H1 when implementing nylon screws as a potential repair measure.
“Going forward, we are establishing more robust and robust design processes,” said Hou. “From initial design, QA, to additional testing, we are committed to ensuring both product quality and our response to your concerns.”
Since it took too long for NZXT to be able to resolve this issue despite working with the Consumer Product Safety Commission for three months, it could take the company some time to recover from any damage. about the brand. For comparison’s sake, Samsung’s quick action following the Galaxy Note 7’s battery explosion has helped the smartphone maker’s brand survive relatively at peace.
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