Given the current importance of keeping physical distance, it is conceivable that both customers and employees at auto dealerships may not want to get too close together. That’s why Hyundai has developed a new artificial intelligence customer service robot.
The 1,160 mm (3.8 ft) tall robot weighing 80 kg (176 lb) is called the DAL-e, which stands for “Motivating You, Supporting You, Linking to Your Experience.” It has two arms for gesture, one rotating head with animated video monitor eyes, and it moves across the floor on four motorized omnidirectional wheels.
Thanks to the built-in camera and facial recognition capabilities, the DAL-e is able to detect and approach customers who enter the store. It then looks at their faces and uses its own speech synthesis and language comprehension system to engage them in the conversation. Customers can ask verbal questions about products or services or they can use the robot’s built-in touchscreen interface.
DAL-e will conduct a customer guide to the relevant location, possibly including a specific vehicle on the show floor. It can also direct their attention to video content that it transmits wirelessly to a large screen in the dealer. And moreover, if they find that customers do not wear masks when entering the store, they will advise them to put on them.
A DAL-e robot entered service at a Hyundai showroom in Seoul this Monday (January 25), as part of a pilot project. More widespread deployment at other dealers, including Hyundai-owned Kia, will follow.
Source: Hyundai Motor Group