“It’s like telling someone you’re going to have a puppy and not now,” said Miss Sinclair. She feels frustrated seeing ads for Peloton and articles about company founders and their lifestyles, she said. “They took all of our money, and here they were on the cover of the magazine,” she said. “They can’t even give us our goods.”
Outrage has worsened at the apparent hiccups that some buyers say enabled them to grasp delivery times earlier by obsessively clicking a link in a reschedule email. In one example, so many dates are released at Christmas that people who ordered in December say they’ve received the bike in the same month, while many who pre-ordered are still waiting. Peloton can’t explain how this happened.
Previously, when new Peloton customers went to Facebook to complain about the long wait, fans defended the company, thinking the wait was worth it. That largely stopped late last year, according to Crystal O’Keefe, who hosts a Peloton-focused podcast called “The Clip Out” with her husband, Tom.
“We have reached our tipping point,” she said. “You can’t tell these people down anymore. It is filled with complaints ”.
Peloton is currently transporting some of its bikes by plane to avoid congested ports, a significantly more expensive move. At the end of December, it paid out $ 420 million to acquire Precor, a US-based fitness equipment maker, that will allow Peloton to start making bikes statewide in the second half of this year. .
Rivals are trying to take advantage – SoulCycle was quick to advertise that its bikes would arrive within a week or three. Michael Sepso, a Manhattan businessman, tweeted at the end of December that the Peloton Tread he ordered in October had yet to arrive. “Obviously they have a hot product with a lot of demand, but its service is outrageous,” he said.
Several fitness manufacturers responded to his tweet with their product recommendation messages, he said. He canceled his Peloton order and bought a treadmill from a competitor. It arrived in early January.