Sonos CEO: older products will receive bug fixes, but no new features

By January 24, 2020 No Comments

After pronouncing an end-of-life date for older merchandise previous this week, Sonos CEO Patrick Spence has apologized in an open letter to fanatics on Twitter. 

“We heard you. We didn’t get this proper from the beginning,” Spence says within the letter that seeks to atone for Sonos preemptively finishing beef up for older Sonos gadgets like the unique Play:5, and claims that the ones merchandise will now obtain worm fixes and safety patches “for so long as conceivable.”

Merchandise suffering from the obsolescence come with the unique Play:5, the Sonos Attach and Attach Amp, the unique Zone Avid gamers, the CR200, and Sonos Bridge. 

In the past Sonos had mentioned that this wasn’t ultimate given the {hardware} boundaries of older gadgets and set a date for a last replace in Would possibly of this yr – a transfer that disenchanted consumers who had spent masses development a machine they believed would remaining them for many years.

The letter spells out in finer element that whilst those older gadgets will nonetheless serve as as they do lately, however they gained’t obtain any new options transferring ahead like the remainder of Sonos’ product line and there will likely be some compatibility problems transferring ahead for people who’ve each new and legacy merchandise. 


“We’re operating on a method to cut up your machine in order that trendy merchandise paintings in combination and get the newest options, whilst legacy merchandise paintings in combination and stay of their present state. We’re finalizing main points in this plan and can proportion extra within the coming weeks.”

The lifespan of a speaker 

Spence’s letter is bittersweet for Sonos house owners: On one hand, the letter assuages house owners’ fears that their Sonos machine will all of sudden be bricked as soon as the replace comes later this yr… and at the different it restates the truth that new options gained’t be added to these merchandise transferring ahead and recognizes that Sonos merchandise could have issues speaking as soon as the ones merchandise prevent getting updates.

That remaining section will understandably disenchanted some house owners. Sonos constructed its platform on operability – on the concept a multi-room setup could be a pricey funding however person who they’d be capable to use for an entire life. 

That mentioned, extended characteristic updates don’t seem to be at all times believable on growing old {hardware} (see: smartphones, laptops, and many others…) and, as unlucky as it’s, even community audio system aren’t invulnerable to obsolescence after plenty of years. 

The letter displays that Sonos is attempting to make issues proper with its consumers – which is superb – but if {hardware} boundaries are concerned, it may be laborious to get a hold of an answer that makes everybody satisfied.

  • The excellent news? Your Sonos One, Sonos One SL and Sonos Beam will have to be operable for lengthy into the foreseeable long term